Custom Web Hosting will have your account up within 15
minutes to 24 hours, depending on how long it takes for the domain name to propagate.
You will receive an email once your
account has been set up. The email you receive will contain all the necessary login information.
What kind of support do we offer?
We encourage our customers to send us a support request
email via your My Account. Email support is
around-the-clock 24/7 with technical emergencies being
addressed first and support issues handled in the order
they are received. We also offer 24/7 toll free support on
1800 770 301.
How do I transfer my domain name to Custom Web Hosting?
Our support team will complete the transfer for you. If you wish.
Otherwise you can initiate the process by logging into your domain
registrar account and redirecting your name server to
point to our name server (you will receive name server
and hosting details via email)
If you are unable to change your domain or have no
technical knowledge of how to do so, please contact our
support team and we will get it done on your behalf. Once
the name sever has been redirected, your domain name would
be able to retrieve data from our server within 2-24
How do I pay for my hosting?
accept the following payment methods
Online at our Site - Through your My account.
Via PayPal - Credit Card Payments
PayMate - Credit Card Payments
Money Order/Cheque - Custom Web Hosting. PO Box 5142, Wodonga, 3690,
or In person - if you are in the area.
Contact us on 1800 770 301 for assistance.
How long until I can use my hosting account?
New domain names and changes to domain names may take up to
hours for .COM and .NET domains and up to 24-48 hours
for all other domain extensions to propagate and resolve.
This is due to the number of networks involved, and the
fact that those networks are controlled by several
different agencies. This delay applies to all domains
and all Registrars. Please allow for this delay when
planning Web sites or configuring a domain to work with
Data Storage and Bandwidth
Data storage - the space your Website will require on a server's
hard drive, ranges from small sites with 10 megabytes of storage
space to large business sites that require 250 MB or more.
Data transfer - also called "bandwidth," refers to the amount of
data sent over the network each month in response to
visitor's requests. This varies depending on the size of your
Web pages and the number of visitors to your site. A 50-kilobyte
home page that is viewed by 20,000 visitors each month will use
one gigabyte of data transfer per month (50,000 bytes x 20,000
hits = 1 billion bytes, or one gigabyte).
Custom Web Hosting offers generous amounts of disk space for
each Web Hosting Plan, for you to use to store your web site.
You can use your web-based control panel (cPanel) to monitor the amount
of disk space you are using, and how much disk space is
currently available on your hosting account.
What is Web Hosting?
A Web hosting business begins with a collection of Web
servers, powerful computers stored in secure and
climate-controlled environments and permanently linked to the
Internet through high-speed data lines. These computers store
the Web pages that make up your website. You can send your Web
pages to the host's server using a Web browser interface or a
dial-in connection and FTP (File Transfer Protocol). As soon as
your pages are installed on the server they become available to
visitors and customers on the Internet.
Can I upgrade/downgrade my hosting plan any time?
Yes, you can upgrade/downgrade your account to a similar product e.g.
Starter Plan to Business Plan, automatically via your My
There are no upgrade fees or additional charges to upgrade.
You will be charged the difference in Plan price only,
calculated by our billing system. There is a AU$12.00 administration fee to downgrade to a lower
Web-based Control Panel - Yes.
You can manage your Domain Name, email and FTP services,
password protect directories, and much, much more through our
intuitive, web-based control panel (cPanel). Through the control panel we
also provide comprehensive documentation and useful resources to
help you administer your Web site. Find more information here at
For your security, the cPanel is password-protected.
Microsoft FrontPage Extensions?
We provide Microsoft FrontPage extensions free of charge with all our
However they are only of any use if you actually use Microsoft FrontPage to create, edit, and maintain your website. FrontPage extensions can be turned on and off at any time
via your cPanel.
Note: Please read "What is .htaccess" below. Before turning
off the extensions.
Private CGI-BIN - Can I run these scripts?
Yes - This feature allows you to run your own PERL
scripts and executables.
All our hosting packages come with their own cgi-bin.
You can upload your own scripts. http://www.yourdomain.com/cgi-bin
Password Protected Directories.....
This allows you to password protect an unlimited number
of directories so that only people who have the username
and password to access the directory are able to do so.
This is controlled via cPanel. See the
Knowledge Base for setup details.
What are Server Side Includes?
Server Side Includes allow you to insert files into
your HTML pages on the server side.
This means SSI isn't dependant on the clients browser.
SSI is required by many scripts and can also save you
hundreds of hours in web site maintenance by allowing
you to edit just one page that has its content embedded
throughout your site, effecting a change globally and
avoiding having to edit each page one by one.
Lets say that at the bottom of each page of your web
site you have your contact phone number. If you have a
20 page web site and your phone number changes then you
have to change 20 Pages.
But if that section of your site is called via an SSI
then all you do is change one file and all pages are
PHP Scripting Language
PHP is a server-side, cross-platform, HTML embedded
scripting language. The latest version is PHP5. We offer both PHP4 & PHP5 which are
the current versions on all our hosting packages.
What is a web user and how do I create one?
A web user is an account (sub-domain) that has it's own web space that
is separate from the main site.
It can be accessed via http://www.yourdomain.com/~user
or http://user.yourdomain.com/ For more information on setting up a new user see
POP3 Email Accounts - Your Email
POP3 (Post Office Protocol) is a simple incoming mail
protocol that can be thought of as a "store-and-forward"
service. With POP3, your email is saved in a mailbox on
your server, and is transferred to your email client
when you check it. See the
Knowledge Base for more setup details.
What is FTP?
FTP stands for File Transfer Protocol and it is the
process used to upload and download files from a web
This is done using an FTP program. See the
Knowledge Base on how to setup your FTP.
What is .htaccess?
.htaccess files allow you to customize the way that your site or a specific
directory on your site behaves. For example, if you place an .htaccess file in
your root directory, it will affect your entire site (www.coolexample.com). If
you place it in a /content directory, it will only affect that directory (www.coolexample.com/content). Knowledge Base on how to setup
How Do I Create Custom Error Pages?
Error pages you can create are -
File Not Found (404) = not_found.html
Bad Request (400) = bad_request.html
Forbidden (403) = forbidden.html
Internal Server Error (500) = internal_server_error.html
See more on how to in the
How do I transfer my site to you?
First you would get a new account with us - and then transfer all of your website files.
Once that is done, you would need to update your domain name's DNS/ nameservers (with the company that registered your domain). That's all there is to it.
After your domain is completely pointing to your new hosting account, you could then safely cancel your old host. See more info in the